Refund policy
Return & Refund Policy
Thank you for shopping with [DailyGlowUP]. We value our customers and aim to provide high-quality products. Please read our return and refund policy carefully.
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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The item must be in the same condition as received
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Proof of purchase (order number or receipt) is required
Certain items are non-returnable, including:
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Sale or discounted items
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Gift cards
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Personal care or hygiene products (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days
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Refunds will be issued to the original payment method
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Shipping costs are non-refundable
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us within 48 hours of delivery.
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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We are not responsible for lost return shipments
Order Cancellations
Orders can only be cancelled within 12 hours of placing the order. Once the order is processed or shipped, it cannot be cancelled.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or payment provider
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If the issue persists, contact us
Contact Us
If you have any questions about returns or refunds, contact us at:
📧 dailyglowupstore@gmail.com